Shipping & Delivery
Shipping & Delivery Policy
Last Updated: September 11, 2026
At Gemviera, we want every order to arrive as smoothly, securely, and transparently as possible.
This Shipping & Delivery Policy explains how Gemviera orders are processed, shipped, tracked, and handled throughout the delivery process, including shipping fees, estimated delivery times, customs and duties, address changes, delays, lost packages, misdeliveries, and refused or returned shipments.
Please review this policy before placing your order.
1. Order Processing
Orders are prepared for shipment after payment has been successfully authorized and the order has been accepted.
Most orders are processed within 1 business day after the order is successfully placed and payment is confirmed.
Order processing time is separate from shipping transit time. The estimated delivery period begins after your order has been dispatched.
In limited circumstances, processing may take longer due to:
- Payment or security verification;
- Incorrect or incomplete order information;
- Product availability;
- Unusually high order volume;
- Public holidays;
- Promotional periods; or
- Circumstances outside our reasonable control.
If we are unable to process your order within the normal processing period due to a material issue, we will make reasonable efforts to notify you.
Once your order has been shipped, you will normally receive a shipping confirmation email with tracking information where tracking is available.
2. Shipping Destinations & Estimated Delivery Times
Gemviera currently ships to a number of international destinations.
For our primary shipping destinations, the estimated shipping transit times are:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 8–11 business days |
| Canada | 8–11 business days |
| Australia | 8–11 business days |
These estimated shipping times begin after your order has been processed and dispatched and do not include the order processing period of up to 1 business day.
Delivery estimates are provided for reference and are not guaranteed delivery dates unless we expressly state otherwise.
Delivery times may occasionally be affected by customs clearance, weather, local carrier operations, transportation disruptions, public holidays, peak shipping periods, or other events outside our reasonable control.
3. Shipping Fees & Free Shipping
Our standard shipping fee is determined by the merchandise subtotal of your order after applicable discounts and before taxes, customs duties, or other governmental charges.
- Orders over US$39.99: Free standard shipping
- Orders of US$39.99 or less: US$5.99 standard shipping fee
Any applicable shipping charge will be displayed during checkout before you complete your purchase.
4. Shipping Confirmation & Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking number and available tracking information.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
Tracking information is provided by the applicable carrier and may occasionally update with a delay.
If your tracking information has not updated for an extended period or your order has passed its estimated delivery timeframe, please contact us:
Email: support@gemviera.com
5. Shipping Address & Address Changes
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your:
- Full name;
- Street address;
- Apartment, suite, building, or unit number;
- City;
- State, province, or region;
- ZIP or postal code;
- Country; and
- Contact information.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible:
Email: support@gemviera.com
If your order has not yet been shipped, we will make reasonable efforts to update the delivery address.
Once the order has been processed for shipment or transferred to a carrier, we cannot guarantee that the address can be changed.
6. Delivery Delays
Occasional delivery delays may occur.
Possible causes include:
- Carrier network disruptions;
- Severe weather;
- Transportation interruptions;
- Customs clearance;
- Public holidays;
- Local delivery conditions;
- Unusually high shipping volumes;
- Governmental or regulatory actions; or
- Other circumstances outside our reasonable control.
If your package has passed the estimated delivery timeframe, please contact us with your order number and tracking information.
We will review the shipment status and, where appropriate, work with the carrier or fulfillment provider to investigate the delay. We will provide reasonable assistance and updates until the shipment status can be confirmed. If the delay or delivery failure results from an issue attributable to Gemviera, our fulfillment provider, or the carrier, we will provide an appropriate resolution based on the circumstances, which may include reshipment or a refund.
7. Customs, Duties, Taxes & Import Requirements
Orders shipped internationally may be subject to customs clearance, import duties, taxes, brokerage fees, or other governmental charges imposed by the destination country or region.
Unless expressly stated at checkout that such charges are included in the purchase price, customers are responsible for any import duties, taxes, or customs charges assessed by their local authorities.
These charges are determined by the destination country's customs or governmental authorities and are not controlled by Gemviera.
8. Multiple Shipments
Products in the same order may occasionally be shipped separately.
If this occurs, you may receive:
- More than one package;
- Separate shipping confirmation emails;
- Multiple tracking numbers; and
- Packages arriving on different dates.
9. Failed Delivery & Packages Returned to Sender
A shipment may be returned to the sender if delivery cannot be completed.
This may occur because of:
- Incorrect or incomplete shipping information;
- An inaccessible delivery location;
- Repeated unsuccessful delivery attempts;
- Failure to collect a package;
- Refusal of the shipment; or
- Other circumstances preventing successful delivery.
Please contact us if your package is returned:
Email: support@gemviera.com
10. Lost Packages
If tracking information indicates that your package may have been lost in transit, please contact:
Please provide:
- Your order number;
- Your full name;
- Your tracking number; and
- A brief description of the issue.
Gemviera will review the available tracking information and, where appropriate, contact the carrier or fulfillment provider to investigate the shipment. Customers will not be required to resolve confirmed carrier or fulfillment losses solely with the carrier.
If the carrier confirms that the package was lost due to a carrier or fulfillment issue, Gemviera will provide an appropriate resolution, which may include a replacement shipment or refund depending on the circumstances.
11. Packages Marked as Delivered but Not Received
If tracking shows “delivered” but you have not received the package, please first check with neighbors, building management, local post office, or carrier.
If the package is still missing, please contact us within 7 calendar days of the recorded delivery date.
A “delivered” tracking status does not automatically disqualify a customer from receiving assistance. After receiving your report, Gemviera will review the available delivery information and, where appropriate, work with the carrier or fulfillment provider to investigate the delivery. If the investigation confirms that the package was lost, misdelivered, or otherwise not successfully delivered due to a carrier or fulfillment issue, Gemviera will provide an appropriate resolution, which may include a replacement shipment or refund depending on the circumstances.
12. Refused Shipments
If you refuse a shipment, the appropriate resolution will depend on the reason for the refusal.
Where refusal results from an error attributable to Gemviera, our fulfillment provider, or the carrier, we will provide an appropriate resolution.
13. Damaged Shipments
Please inspect your order promptly after delivery.
If your shipment arrives damaged, please retain:
- The product;
- The original product packaging;
- The outer shipping packaging; and
- The shipping label.
Please contact:
Include clear photographs showing the damage.
After reviewing the information provided, if the damage is confirmed to have occurred before or during delivery and was not caused by the customer, Gemviera will provide an appropriate resolution, which may include a replacement or refund. Customers will not be required to bear the cost of resolving confirmed damage attributable to Gemviera, our fulfillment provider, or the carrier.
14. Incorrect Items
If you receive a product different from the item you ordered, please contact:
Please provide:
- Your order number;
- Description of the issue;
- Clear photographs of the item received;
- Packaging photographs where relevant.
If we confirm that an incorrect item was sent due to an error by Gemviera or our fulfillment provider, we will provide an appropriate resolution, which may include sending the correct item or issuing a refund. Customers will not be required to bear the cost of correcting a confirmed fulfillment error attributable to us.
15. Order Changes & Cancellations
If you need to request an order change or cancellation, please contact us at:
Order change or cancellation requests should be submitted within 12 hours after the order is placed.
We will make reasonable efforts to accommodate requests received within this period. However, a change or cancellation is not guaranteed if the order has already entered fulfillment, been packed, or been dispatched before we are able to process your request.
A cancellation is considered successful only after you receive confirmation from Gemviera Customer Care. If your cancellation request cannot be completed because the order has already entered fulfillment or been shipped, you may request a return after delivery in accordance with our applicable Return & Refund Policy.
16. Circumstances Beyond Our Reasonable Control
Shipping may occasionally be affected by extraordinary circumstances outside our reasonable control, including:
- Natural disasters;
- Extreme weather;
- Major carrier interruptions;
- Customs delays;
- Transportation disruptions;
- Government actions;
- Labor disruptions;
- Public emergencies; or
- Other extraordinary events.
17. Your Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or limit any mandatory rights or remedies available to consumers under applicable law.
18. Contact Us
If you have questions regarding order processing, shipping fees, tracking, delivery delays, address changes, customs, lost packages, damaged shipments, incorrect items, refused deliveries, or returned shipments, please contact our Customer Care team.
Gemviera Customer Care
Email:
support@gemviera.com
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
Company Information
Brand Name:
Gemviera
Company Name:
Velocity Timepieces LLC
Registered Address:
2252 Echo Trl NE, Atlanta, GA 30345, US
Website:
www.gemviera.com
Email:
support@gemviera.com
Thank you for choosing Gemviera.
We appreciate your patience and trust as we work to deliver your scarves and fashion essentials safely and smoothly.
Gemviera
Timeless Style, Better Everyday.