Return & Refund Policy
Return & Refund Policy
Last Updated: September 11, 2026
At Gemviera, we want you to feel confident when shopping for our scarves, fashion pieces, and everyday style essentials.
This Return & Refund Policy sets out the single return and refund standard that applies to eligible purchases made from Gemviera.
Please review this policy carefully before requesting a return or refund.
1. 30-Calendar-Day Return Window
Eligible products may be returned within 30 calendar days after delivery, subject to the eligibility requirements described in this policy and applicable law.
The 30-calendar-day return period begins on the date the order is recorded as delivered to the shipping address provided for the order.
To qualify for a preference-based return, products must generally be:
- Unused;
- Unwashed;
- In their original condition;
- In their original packaging;
- Complete with all accessories, tags, packaging materials, gifts, or promotional items originally included; and
- Accompanied by valid proof of purchase.
Products that do not meet the applicable return requirements may not qualify for a refund, except where the product is damaged, defective, incorrect, or where applicable law provides otherwise.
2. Fashion Products & Personal Use Items
For hygiene, quality-control, and resale reasons, certain fashion products that have been worn, washed, altered, or no longer remain in their original condition may not be eligible for preference-based returns.
This may include:
- Scarves;
- Shawls;
- Wraps;
- Fashion accessories;
- Products showing signs of wear;
- Products affected by washing, staining, alteration, or damage; and
- Other products where use makes resale inappropriate for quality or hygiene reasons.
These restrictions do not apply where the product is damaged, defective, incorrect, or where applicable law provides the customer with additional rights.
3. Non-Returnable Items
Subject to applicable consumer-protection laws, the following products are generally not eligible for preference-based returns:
- Used or worn fashion products;
- Products showing visible signs of use;
- Products that have been damaged after delivery;
- Products missing original tags, packaging, accessories, or included items;
- Personalized or customized products;
- Gift cards;
- Products clearly identified as Final Sale;
- Products damaged because of improper use, improper cleaning, improper storage, alteration, or failure to follow product care instructions; and
- Products returned outside the 30-calendar-day return period.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.
4. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
If you receive an item that is:
- Damaged during transit;
- Defective;
- Materially different from its product description; or
- Different from the item you ordered,
please contact Gemviera Customer Care at:
Please provide:
- Your order number;
- The item or items involved;
- A brief description of the issue;
- Clear photographs of the product;
- Photographs of the packaging, where relevant; and
- Any other information reasonably necessary for us to review the issue.
If we confirm that the item was damaged, defective, or incorrectly supplied because of an error attributable to Gemviera, our fulfillment provider, or the shipping process, Gemviera will cover reasonable return shipping costs required to resolve the issue.
Depending on the circumstances, the appropriate resolution may include a replacement, refund, or another remedy required under applicable law.
5. How to Request a Return
To request a return, please email:
within 30 calendar days after delivery.
Please include:
- Your order number;
- The item or items you would like to return;
- The reason for your return request; and
- Relevant photographs where applicable.
Please do not send any item before receiving approval and return instructions from Gemviera.
If your return is approved, we will provide:
- Return instructions;
- The appropriate return destination; and
- Information regarding responsibility for return shipping.
Please do not send products directly to our registered business address unless Gemviera Customer Care has specifically instructed you to do so.
6. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Damaged, Defective, or Incorrect Items
If the return is required because an item is damaged, defective, incorrect, or otherwise affected by an error attributable to Gemviera or our fulfillment process, Gemviera will cover reasonable return shipping costs.
Preference-Based Returns
If you are returning an eligible product because you:
- Changed your mind;
- Ordered the wrong item;
- No longer want the product;
- Prefer a different style, color, size, or variation; or
- Are returning the item for another reason not attributable to Gemviera,
you are responsible for the cost of return shipping.
7. Return Inspection
Returned products will be reviewed after they arrive at the return destination specified by Gemviera.
During inspection, we may review:
- The condition of the product;
- Original packaging and tags;
- Included accessories and components;
- Signs of wear, use, or damage;
- Product cleanliness and condition;
- Order information; and
- Compliance with the eligibility requirements in this policy.
8. Refund Processing
Once an approved returned item has been received and inspected by Gemviera or our designated return facility, we will initiate the approved refund to the original payment method within 5–10 business days.
Refunds will normally be issued using the same payment method used for the original transaction unless applicable law requires otherwise.
After Gemviera has issued the refund, additional time may be required for the refund to appear in your account depending on your bank, card issuer, or payment provider.
9. Refund Amounts
For an eligible return, the refund will generally cover the amount actually paid for the returned product after any discounts applied to that product.
Original shipping charges are not refundable for preference-based returns unless required by applicable law.
For damaged, defective, or incorrect items caused by Gemviera or our fulfillment process, Gemviera will also cover reasonable return shipping costs where required.
10. Products That Do Not Meet Return Requirements
If a returned product does not meet the eligibility requirements described in this policy, including because it has been worn, washed, altered, damaged after delivery, or returned incomplete, the return may be declined where permitted by applicable law.
Gemviera does not apply discretionary percentage-based partial refunds for preference-based returns.
Before declining a refund on this basis, we will review the condition of the returned item and the applicable return requirements.
Nothing in this section limits your rights where an item is damaged, defective, incorrect, or where applicable law provides otherwise.
11. Exchanges
Gemviera does not currently offer direct exchanges.
If you would like a different style, color, size, or variation, you may return an eligible product in accordance with this Return & Refund Policy and place a new order for the preferred item.
Returns remain subject to the eligibility requirements and return procedures described in this policy.
12. Order Cancellations
If you would like to request an order cancellation, please contact us at:
Cancellation requests should be submitted within 12 hours after the order is placed.
We will make reasonable efforts to accommodate cancellation requests received within this period. However, cancellation is not guaranteed if the order has already entered fulfillment, been packed, or been dispatched before we are able to process your request.
A cancellation is considered successful only after you receive confirmation from Gemviera Customer Care.
If your cancellation request cannot be completed because the order has already entered fulfillment or been shipped, you may request a return after delivery in accordance with this Return & Refund Policy.
13. Delayed or Lost Shipments
Shipping delays, packages lost in transit, packages marked as delivered but not received, and other delivery-related issues are handled under our Shipping & Delivery Policy.
14. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or limit consumer rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
15. Contact Us
If you have questions about a return, refund, damaged product, defective product, incorrect item, or this Return & Refund Policy, please contact our Customer Care team.
Gemviera Customer Care
Email:
support@gemviera.com
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
Company Information
Brand Name:
Gemviera
Company Name:
Velocity Timepieces LLC
Registered Address:
2252 Echo Trl NE, Atlanta, GA 30345, US
Website:
www.gemviera.com
Email:
support@gemviera.com
Gemviera
Timeless Style, Better Everyday.